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Customer support:roastery@theminers.eu
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    Home / FAQ

    FAQ

    1. SHIPPING

    How long does it take for my order to arrive? (Czech Republic)

    All orders are shipped within 3 working days

    How long does it take for my order to arrive? (outside Czech Republic)

    Depending on your shipping address, it can take up to 7 days for your order to arrive.

    Do you deliver outside the EU?

    We are still working on adding a delivery option outside of the EU, but you can already order our coffee from any place in the world by emailing us at

    2. ROASTING

    How do you roast your coffee beans?

    We carefully adjust the roasting profile to each coffee bean origin and variety so we can display its individual, clean flavour and also make it balanced.

    Do you have different roast profiles for filter and espresso coffees?

    We differentiate our roasting style by espresso and filter, so you get the best of the beans depending on the preparation method you prefer.

    How often do you roast?

    We roast coffee twice a week, on Mondays and Wednesdays.

    What equipment do you use in a roastery?

    We roast our coffee on a Giesen W15 roaster.

    3. CAPSULES

    All the needed information can be found on separate product pages in the description section.

    4. PAYMENT

    We accept most debit and credit cards, Apple Pay, Google Pay and other methods

    For Wholesale

    In addition to card payments, you can pay by bank transfer. For your first order, we will need 100% prepayment before shipping. For the next orders, you will have 14-day due date.

    5. COFFEE

    How to store coffee beans?

    The best way to store coffee is to keep it whole beans (not ground) in an airtight container in a cool, dark place.

    Does coffee pre-grinding make coffee worse?

    We think freshly ground coffee will give you the best possible coffee experience and help your coffee stay fresh longer, but for those who don't have a coffee grinder at home, we have an option to grind coffee beans in coffee shops when you choose the pick-up delivery option.

    6. WHOLESALE & B2B

    I would like to order The Miners beans for my business (office, cafe). How do I get started?

    You can get in touch with us at or submit a form on the wholesale page and we will contact you shortly.

    7. CAREERS

    If you would love to be part of our great international team, feel free to send your CV and/or portfolio to

    Do you need advice or help with something else?
    Contact us